Refund policy

I need to cancel my order.
- Cancellations can be made at any time prior to order shipment but will have a 20% cancellation fee to cover the fees that we don't get back and our time to process your cancellation. Cancellation fee is in effect for all cancellations including cancellations made due to customer inability to follow directions (AKA Reading the FAQ Page) and/or threatening/abusive emails. Cancellations take 5-7 BUSINESS days to be refunded to your original payment method. There are no exceptions to this policy for any reason.

 

I decided that I don't want my parts anymore, can I return them?
- We can accept returns within 15 days of order delivery. We only accept returns on items that are BRAND NEW (that means not modified, never installed or attempted installation). We do not provide return labels under any circumstances, you are responsible for return shipping costs. Returns are subject to a 35% restocking fee and no refund on original shipping costs. Returns should be shipped with a trackable service (such as UPS or FEDEX) and must be shipped within 15 days of order delivery. Returns should be shipped to the return address that was provided on your original shipping label in the upper corner. Refunds on returned items will be processed within 7-10 business days of return, that gives us time to verify the return meets the above criteria. There are no exceptions to this policy for any reason. 

Why were my parts shipped back to you and what can we do about it?
- In general, there are 2 reasons why parts get sent back to us. Either you provided an incorrect address/zip code or you/someone at your delivery location refused the package. In either case, we can ship the items back to you, however, you will be responsible for shipping costs again. If you choose to not have the items re-shipped, they are subject to the 35% restocking fee.